BIS CRM • Terms of Use
Rules governing the relationship between BIS CRM, its customers, and training content with a standard 12-month access period.
These Terms of Use govern access to and use of BIS CRM websites, platforms, applications, and services, including the DPOSaaS platform and training environment with courses, certifications, and educational content related to privacy, data protection, information governance, AI, and compliance.
By accessing, registering, or using any platform feature, you confirm that you have read, understood, and fully agree to these Terms.
BIS CRM provides technological, methodological, and educational solutions focused on LGPD compliance, information governance, privacy, and information security best practices.
Services may include, among others:
To use certain features, you must:
You are fully responsible for all activity performed on your account.
The platform must be used solely for lawful, educational, and professional purposes, in accordance with these Terms and applicable law.
It is strictly prohibited to:
Violations may result in suspension or termination of access, without prejudice to applicable legal measures.
All content available on the platform—including texts, videos, learning materials, methodologies, brands, logos, software, and layouts—is owned by BIS CRM or its licensors.
Access to content does not grant any intellectual property rights, and use beyond expressly authorized limits is prohibited.
Some services are offered for a fee, as described at the time of purchase. Specific conditions may include access type (individual, corporate, licenses, or subscriptions), pricing, payment methods, and renewals.
The standard access period for trainings is 12 months unless expressly stated otherwise. After that period, access may end, renew, or migrate to a new offer according to current commercial terms.
Unless explicitly stated otherwise, paid amounts are non-refundable once access begins.
Trainings, courses, and certifications provided by BIS CRM are educational and technical in nature and reflect the state of knowledge, legislation, and best practices at the time they are published.
Content related to privacy, data protection, technology, and compliance may become outdated due to legislative or regulatory changes, relevant technological updates, new authority guidance, or evolving technical and market standards.
BIS CRM may, at its discretion, update, replace, or discontinue trainings, courses, or certifications in whole or in part—including during the contracted access period—to ensure technical and regulatory alignment.
When content is discontinued, it may no longer be available on the platform and access to prior material is not guaranteed after the change. This protects quality and technical accountability for users.
In case of discontinuation due to obsolescence or technical update, the following compensatory measures apply:
These benefits are compensatory, non-refundable, and do not create any right to reimbursement of prior payments.
Discontinuation due to obsolescence does not constitute a service failure. Access was provided as contracted until the change, the content served its educational purpose, and updates protect users from outdated practices. Therefore, no full or partial refunds are due in these cases.
BIS CRM strives to keep the platform available and secure, but does not guarantee uninterrupted or error-free operation. Content and features may be updated, modified, or discontinued in whole or in part for technical, legal, or operational reasons.
Interventions may occur during the contracted period whenever needed to ensure stability, performance, or compliance.
To the fullest extent permitted by law, BIS CRM is not liable for:
Use of the platform is at the user’s own risk, within applicable legal limits.
Personal data processing within the platform is described in the Privacy Policy, which forms part of these Terms for all legal purposes.
BIS CRM may suspend or terminate user access in cases of:
Users may request account closure according to the procedures available on the platform.
These Terms are governed by the laws of the Federative Republic of Brazil. The venue of BIS CRM’s domicile is chosen to resolve any disputes, unless otherwise required by law.
Users acknowledge that policies may vary by product according to regulator requirements or specific corporate contracts.
For questions or requests related to these Terms, please contact us through official channels. For personal data protection matters, use contato@dposaas.com.br, directed to the Data Protection Officer (DPO).
📧 Contact email
contato@dposaas.com.br